How can we help?

Go to the Rent page and pick an e-bike, then choose short-term or long-term if it offers both. Short-term: pick a store, a pickup date and a plan, sign the agreement and pay online, then collect the bike that day with the pickup code we email you. Long-term: pick a store and a commitment and send a request; we send you the agreement and a payment link.

Not to book online. You can continue as a guest: we confirm your email with a code. Short-term guests sign the agreement and pay straight away. Long-term guests get the agreement and a payment link by email once we have reviewed the request. With a free account you can track your rentals in one place.

We accept all major credit and debit cards, processed securely by Stripe. Short-term bookings are paid when you book. Long-term rentals are paid through the link we send once we have reviewed your request.

Go to the store you selected during booking and show your pickup code (emailed to you once payment is confirmed, and shown in My Orders if you have an account) to the staff. They will verify it and hand over your bike.

Bookings can be cancelled before the pickup time. Please contact the store directly or reach out to our support team for cancellation assistance.

Return the e-bike to the same store where you picked it up. The store staff will inspect the bike and complete the return process.

Late returns may incur additional charges based on the extra time. We recommend returning your bike on time to avoid extra fees.

Short-term plans have a fixed price, from half a day to two weeks, paid once when you book. Long-term rentals have a weekly price that drops the longer you commit, billed every 4 weeks. Prices depend on the e-bike.

A refundable deposit is paid with your first payment. It covers potential damage or loss. The deposit is returned after the bike is inspected upon return.

Your deposit is refunded after the store completes the return inspection and marks the order as done. The refund typically processes within 3–5 business days.

Yes, wearing a helmet is mandatory by law in Australia. Helmets are provided at the store when you pick up your e-bike.

Contact the store immediately using the phone number shown in your order details. Do not attempt to repair the bike yourself.

You must be at least 18 years old to rent an e-bike. Valid photo identification may be required at pickup.